Once your return is received and inspected, we will issue a refund within 14 days.

Refunds include the original standard delivery cost (where applicable) and will be made using your original payment method.

If an item shows signs of handling beyond what is necessary to establish its nature and characteristics, we may reduce the refund to reflect any loss in value.

Personalised Pieces

Personalised or custom-made items are exempt from cancellation rights under UK law.

We can only accept returns on personalised items if they arrive damaged, faulty, or not as described.

Faulty or Incorrect Items

Under the Consumer Rights Act 2015, all goods must be:

As described

Of satisfactory quality

Fit for purpose

If your item is faulty or incorrect, please contact us promptly. We will arrange repair, replacement, or refund as appropriate. Return postage for faulty items will be covered by us.

Cancellations Before Dispatch

Orders may be cancelled at any time prior to dispatch for a full refund.

Contact

For returns or cancellations, please contact:

hello@freaklikeme.co.uk

Phoenix House

51 Queen Square

Bristol

BS1 4LJ